Managing in the 20th century was complicated. I mean, really complicated. There was so much going on among customers and supply chains and plants and distribution centres and you-name-it that it was a challenge to keep track of it all….
Tactility is the new Vision My partner is a renowned and recognized expert in consumer insight. She tells me that the key to successful marketing is to understand the often unspoken need, want, or desire among consumers, irrespective of whether…
What is Organization? A simple question—with a not-so-simple answer. Many answers boil down to this: a group of people who come together to accomplish a common purpose, often articulated as the organization’s “mission.” “Purpose,” it seems, is the organization’s driving…
As most of the world knows, Canada has a (hot) new Prime Minister, Justin Trudeau, who was sworn in with his cabinet yesterday. Notable among his appointees to Her Majesty’s Privy Council (that is, ministers of cabinet), is the fact…
The summary: The Blue Jays came back from 8 games behind in July to lead the American League East by 6 by the end of the regular season. How? The trigger seemed to coincide with acquiring two players – David…
Pssst… spoiler alert… it’s Effect vs Intent The title of this post ranks right up there with the most click-bait-y, Upworthy-ish headlines going. But, it turns out that this one distinction in the way you, as a leader, understand your…
“I realized that the more fun I had, the better I did.” So says actor Bill Murray in an interview posted on Business Insider. To be sure, for any of us in almost any profession, the more fun we can…
Last evening, I once again had the pleasure of attending one of Rick Wolfe’s “Kitchen Table Conversations” on Storytelling for a Purpose. The dozen or so people around the table – not in his kitchen, but at the Centre for…
With employee engagement becoming the prime focus of today’s “Talent Management Business Partners” among many large corporations, the question of what truly drives engagement comes to the fore. It’s widely accepted that acknowledgement is a key facilitator of engaged employees….
During the Klondike gold rush, prospectors would sit in rivers, pan in hand, to sift through streams of rocks and pebbles to find bits of gold. Individually, the tiny nuggets weren’t of much value. Taken together in large enough volume,…
